Last updated: 18 July 2026

These Terms and Conditions govern access to and use of digitalpursuitgrit.com, including enquiries, purchases, bookings, digital products and services offered under the Digital Pursuit Grit brand, operated by Polrin Digital Marketing (registration no. 202303180394 / KT0550616-H), Subang Jaya, Selangor, Malaysia.

By accessing this website, submitting an enquiry, accepting a quotation, making a payment, booking a consultation, or purchasing a product or service, you agree to these Terms and any additional terms provided for the relevant offer.

1.Services

Digital Pursuit Grit provides services and products supporting the marketing, sales conversion, and growth of small and medium-sized enterprises, including digital marketing and sales-conversion strategy, funnel planning, lead-generation and email systems, AI-assisted marketing applications, marketing system reviews, growth consulting, coaching, and digital information products such as guides, templates, and training materials. Availability and scope vary by service and are confirmed in the accepted quotation.

These Terms do not cover chatbot installation services. Digital Pursuit Grit does not currently offer chatbot installation through this website.

2. Enquiries and Quotations

Submitting an enquiry does not guarantee acceptance of the requested work. We review each request’s requirements, scope, and suitability before proceeding, and may decline work that falls outside our expertise, capacity, or business standards.

Most services are delivered under a customised quotation stating the included services, deliverables, price and payment schedule, delivery estimate, client responsibilities, revisions, exclusions, and any additional fees. Only work expressly stated in the accepted quotation is included; anything beyond that scope may require a revised quotation, additional payment, or a new delivery date. A quotation is not binding until accepted and, where required, paid.

Digital information products, workshops, and other low-ticket offers may instead be sold at a fixed published price, limited to the materials and access described on the relevant product page.

Unless expressly stated, purchasing a digital product does not include personal consulting, customisation, coaching, implementation, or guaranteed results.

3. Pricing and Payment

Prices are shown in the currency stated on the relevant page, invoice, or quotation. Taxes, payment-processing costs, currency-conversion charges, and third-party fees may apply separately unless stated as included, and the client is responsible for any charges imposed by their bank or payment provider.

Depending on the service, payment may be required in full upfront, as a non-refundable deposit, as a deposit plus balance, by milestone, or under a separately agreed arrangement. Work begins only once the required payment has cleared, and final deliverables may be withheld pending any outstanding balance.

4. Client Responsibilities and Delays

The client must provide complete, accurate, and timely information and access reasonably needed to deliver the service — for example business details, brand materials, platform access, approvals, and feedback.

The client is responsible for ensuring all supplied materials are accurate, lawful, and authorised for use. Digital Pursuit Grit is not responsible for issues arising from inaccurate, incomplete, or unauthorised client materials.

Where the client delays in providing required information, access, feedback, or payment, the project timeline will be adjusted accordingly. Digital Pursuit Grit may suspend or close a project after written reminders go unanswered; any resulting payment or refund treatment will reflect work completed, time reserved, and costs already incurred.

5. Delivery, Revisions, and Approval

Delivery dates are estimates unless expressly confirmed as fixed deadlines, and typically begin only once payment has cleared, required materials and access are provided, and scope is confirmed. We are not responsible for delays caused by the client, third parties, or events outside our reasonable control.

Included revisions are stated in the quotation or service agreement and generally cover reasonable changes within the original scope. New deliverables, major changes in direction, or work requested after final delivery are treated as additional paid work, priced separately and subject to approval before starting.

The client must review submitted work and provide feedback or approval within the stated period. A service is treated as completed once the client approves it in writing, begins using or publishing the deliverables, or the review period expires without a valid issue reported. Requests after acceptance may be billed as additional work.

6. Consultations and Digital-Product Delivery

Consultations

Consultations and appointments are subject to the separate Booking Policy, which governs attendance, rescheduling, cancellation, and missed appointments.

Digital Products

Digital products are delivered electronically (download link, email, customer account, or course platform, as stated on the product page) and are not physically shipped unless expressly noted. The customer is responsible for providing a correct email address, maintaining suitable internet access and compatible devices, and accessing the product within any stated access period.

7. Intellectual Property

Unless stated otherwise in writing, all rights in the website and Digital Pursuit Grit materials — including copy, branding, frameworks, templates, guides, videos, and digital products — remain owned by or licensed to Polrin Digital Marketing.

Customers may use purchased materials only for the personal or internal business purpose described in the relevant offer, and may not resell, redistribute, share access with unauthorised persons, remove ownership notices, or use the materials to create a competing product.

The client retains ownership of materials it supplies to us, grants us permission to use them only as needed to perform the service, and confirms it holds all rights required to supply them.

8. Third-Party Tools and AI-Assisted Work

Any third-party tools, software, platforms, hosting, or subscriptions needed to implement a service are the client’s responsibility to purchase and maintain, and their costs are not included in our fees unless the quotation states otherwise. Delays caused by a client’s failure to maintain a required third-party tool may extend the project timeline.

We may use AI-assisted tools in our internal research, drafting, and production processes; all outputs remain subject to professional review and the agreed scope.

Clients remain responsible for reviewing and approving final materials before publication or use. AI-assisted work does not guarantee outputs are error-free or suitable for every legal, regulatory, or commercial purpose.

9. No Guaranteed Results

We do not guarantee any specific number of leads, sales, conversion rate, revenue, traffic, ranking, or other business outcome. Results depend on factors outside our control, including the client’s offer, market, pricing, competition, budget, and implementation. Our strategies and materials are provided for business and informational purposes and do not constitute legal, accounting, tax, investment, or financial advice.

The client remains responsible for its own business decisions, regulatory compliance, product and pricing claims, customer communications, and implementation of any recommendations, and we are not responsible for losses arising from a client’s failure to implement recommendations correctly or promptly.

10. Prohibited Use, Suspension, and Termination

Customers must not use our website, products, or services for fraud, spam, harassment, deception, unlawful products, misleading claims, IP infringement, malware, or unauthorised access.

We may refuse, suspend, or terminate service for prohibited, abusive, or unlawful conduct; for non-payment; for repeated delay; or for breach of these Terms or an accepted quotation. Termination does not remove the client’s obligation to pay for work already completed or costs already incurred.

11. Refunds, Privacy, and Website Accuracy

Refunds and cancellations are governed by the separate Refund and Cancellation Policy and any offer-specific terms.

Customised services, completed work, and accessed digital products may carry restricted refund rights, except where applicable law provides otherwise; nothing here removes a non-excludable statutory right.

Personal data collected through enquiries, purchases, bookings, and service delivery is handled under our Privacy Policy, in line with Malaysia’s Personal Data Protection Act.

We aim to keep the website accurate and available but do not guarantee uninterrupted access or error-free content, and information may be updated or removed without notice. Website content alone does not create a client relationship or obligation to provide a service.

12. Liability and Indemnity

To the maximum extent permitted by law, Digital Pursuit Grit and Polrin Digital Marketing are not liable for indirect, incidental, or consequential loss arising from use of the website, reliance on general information, digital products, business decisions, lost sales or data, third-party failures, or client implementation. Where liability cannot legally be excluded, total liability for an affected paid product or service is limited to the amount actually paid for it.

The client agrees to be responsible for claims, losses, or expenses arising from unlawful or unauthorised materials it supplies, false or misleading claims, infringement of third-party rights, or its own breach of these Terms, to the extent permitted by law.

We are not responsible for delay or failure caused by events outside our reasonable control, including internet or hosting failures, platform outages, cyber incidents, natural disasters, government action, or failure of third-party providers; affected obligations may be postponed for a reasonable period.

13. Complaints, Governing Law, and Changes

Complaints should be sent first to support@digitalpursuitgrit.com, including the customer’s name, relevant order or invoice details, a description of the issue, and the requested resolution. Both parties should attempt good-faith resolution before starting legal proceedings.

These Terms are governed by the laws of Malaysia, and disputes that cannot be resolved amicably are subject to the jurisdiction of the courts of Selangor, Malaysia, subject to any mandatory consumer rights.

Polrin Digital Marketing may update these Terms as business practices, legal requirements, or offerings change; updates are posted on this website with a revised effective date. An already-accepted order remains governed by the version in effect at acceptance, unless otherwise agreed or legally required.

14. Acceptance and Contact

These Terms are accepted by ticking an acceptance checkbox, submitting an order, purchasing a product, booking a consultation, accepting a quotation, paying an invoice, signing a service agreement, or instructing us to begin work — and apply equally to arrangements made by email, website form, invoice, or direct written communication, unless different written terms are expressly agreed.

Questions about these Terms can be sent to :

Polrin Digital Marketing, trading as Digital Pursuit Grit.
Email: support@digitalpursuitgrit.com
Website: digitalpursuitgrit.co