Effective date: 18 July 2026
This Refund Policy applies to products and services purchased from Polrin Digital Marketing , operating as Digital Pursuit Grit (“we,” “us,” “our”).
To request a refund, email support@digitalpursuitgrit.com with your name, proof of payment, order or invoice details, and the reason for your request.
1.Customised Services
This category covers consulting, strategy, planning, email marketing, funnel work, implementation, and other services prepared specifically for you.
Before Work Begins
You may request a refund before work begins. Any approved refund may be reduced by the following:
Payment-processing charges Administrative work already completed Consultation or planning time already provided Approved third-party expenses Other non-recoverable costs
After Work Begins
Once work has started, you are not automatically entitled to a full refund. Any approved refund will be limited to the undelivered portion of the service, after deducting the following:
Work already completed
Time already spent
Project time reserved
Research or preparation completed
Payment-processing charges
Approved third-party expenses
Other non-recoverable costs
After Completion
No refund will be provided once the agreed service has been completed, delivered, and accepted.
Any material problem must be reported within the review period stated in your quotation, service agreement, or Service Terms. We will first be given a reasonable opportunity to correct a valid problem.
2. Digital Products
Digital products include ebooks, guides, checklists, templates, workbooks, recorded training, and other downloadable or electronically delivered materials.
Digital products are normally non-refundable once they have been downloaded, accessed, delivered by email, or made available through an account or platform.
A replacement, correction, or refund may be considered where:
You did not receive access
The file is technically defective
The wrong product was delivered
The product is materially different from its description
We are unable to provide a working replacement or reasonable correction
A change of mind, failure to use the product, or dissatisfaction based only on personal preference does not normally qualify for a refund.
3. Paid Consultations
Refunds for paid consultations are governed by our Booking Policy.
A consultation cancelled with sufficient notice may be rescheduled or refunded according to the applicable booking terms.
Missed appointments and late cancellations are normally non-refundable.
4. Third-Party Costs
Third-party tools, subscriptions, advertising spend, transaction fees, software, hosting, and other external costs paid or committed on your behalf are not refundable by Digital Pursuit Grit.
You remain responsible for any refund request made directly to the relevant third-party provider.
5. If We Are Unable to Deliver the Service
Where Digital Pursuit Grit is unable to provide an agreed and paid service, you will receive either:
A refund for the undelivered portion, or Another reasonable solution agreed by both parties
No refund is required for delays or failures caused by your failure to provide information, payment, access, feedback, or approval.
6. How to Submit a Refund Request
Refund requests must be submitted within seven calendar days of the relevant delivery, problem, or cancellation. We may request additional information before making a decision. Requests are normally reviewed within seven business days.
7. Approved Refunds
Approved refunds will normally be returned through the original payment method. The time required for the refund to appear depends on the payment processor, bank, or card provider.
Payment-processing charges that cannot be recovered may be deducted where legally permitted.
8. Your Statutory Rights
Nothing in this Refund Policy removes any right or remedy that cannot lawfully be excluded under applicable Malaysian law.