Effective and last updated: 18 July 2026
These Service Terms apply to professional services provided by Polrin Digital Marketing, trading as Digital Pursuit Grit. They work alongside our Terms and Conditions, Privacy Policy, Booking Policy, Payment Policy, Refund and Cancellation Policy, and any quotation, proposal, invoice, or written agreement issued to you. Accepting a quotation, paying an invoice, instructing us to start work, or using a completed deliverable means you agree to these terms.
1.Who We Are
Polrin Digital Marketing, trading as Digital Pursuit Grit Registration no. 202303180394 (KT0550616-H) Subang Jaya, Selangor, Malaysia Email: support@digitalpursuitgrit.com
2. Services Covered
These terms apply to digital marketing strategy, sales-conversion strategy, funnel planning, lead generation, email marketing, marketing automation, AI-assisted marketing, system assessments, growth consulting, coaching, campaign planning, digital-product strategy, and selected implementation services.
3. Enquiries and Quotations
Sending us an enquiry doesn’t obligate us to take on the work. Before accepting a project, we look at your needs, the requested outcome, complexity, available resources, budget, and timeline, and we may decline anything outside our scope, expertise, or capacity.
Most services run on a customised quotation covering the service, deliverables, scope, price, payment schedule, timeline, your responsibilities, included revisions, exclusions, required third-party tools, and any special conditions.
Only what’s in the accepted quotation is included — informal chats or suggestions don’t expand the scope unless we confirm them in writing.
4. Confirming a Project
A project is confirmed once you’ve accepted the quotation in writing, the required deposit or payment has cleared, you’ve provided the needed information and access, and any required agreement is signed. We don’t reserve time or start work before all of that is in place.
5. Your Responsibilities
Information and Materials
You need to give us accurate, complete, and timely information and access to do the work — things like business details, brand guidelines, platform access, existing materials, and approvals.
You’re responsible for making sure everything you give us is accurate, lawful, properly authorised, and doesn’t infringe anyone else’s rights. We’re entitled to rely on what you provide and aren’t responsible for errors caused by inaccurate or incomplete information.
Account Access
Where login access is needed, please use the safest method available — a separate authorised user with only the permissions we need, rather than sharing master passwords — and remove our access once the project wraps up. We’ll only use it as far as necessary to do the agreed work.
6. Third-Party Tools and Costs
Any third-party tools or platforms needed to run the project — hosting, domains, email or automation software, ad platforms, analytics, plugins, stock images, AI tools, and similar — are paid for and maintained by you, unless the quotation says otherwise. That includes opening accounts, paying subscription and usage fees, and keeping things renewed.
We’re not required to cover these costs on your behalf, and if a required tool isn’t purchased or renewed in time, the project timeline may be affected.
We don’t own or control any third-party platform, so we’re not responsible for outages, feature or pricing changes, account restrictions, or data loss on their end. If a platform change requires extra work on our part, that may be quoted separately.
7. Timeline and Delays
Unless stated otherwise, work starts only once payment has cleared, the quotation is accepted, the scope is confirmed, and all required materials and access are in hand — submitting an enquiry alone doesn’t start the clock.
Any stated delivery period is an estimate unless we’ve confirmed it as a fixed deadline. Delays on your end — late information, missing access, slow feedback, late payment, or scope changes — will push the timeline out, and we’ll flag material delays where we reasonably can.
If you go quiet, we may pause the project, extend the delivery date, and reassign reserved production time. After a written notice giving you seven calendar days to respond, we may suspend or close the project if we still don’t hear back. Any refund or payment treatment in that case depends on work already done, time reserved, and costs incurred.
8. Scope Changes and Revisions
Scope Changes
Requesting anything beyond the accepted quotation — new pages, campaigns, channels, automations, integrations, or a change in direction — counts as a scope change. It needs written approval and may mean additional charges, a new quotation, or a revised timeline. We won’t start on it before you approve the extra fee.
Revisions
Included revisions are stated in your quotation. A revision means reasonable changes to an existing deliverable within the original scope — not a new deliverable, a change in objective, or a full rewrite after approval. Please send revision requests as one consolidated message. Unused revisions don’t carry a cash value and can’t be moved to another project.
9. Feedback, Approval, and Delivery
You’ll need to review submitted work and give clear feedback — within seven calendar days unless we’ve agreed otherwise — and check things like pricing, claims, links, spelling, and legal or technical details on your end.
We’ll treat a deliverable as approved once you confirm in writing, start using or publishing it, ask us to move to the next stage, or the review period passes without a valid issue raised.
Deliverables may be sent by email, download link, shared folder, platform access, video call, or another agreed method. A service is considered complete once the agreed deliverables and included revisions are done and approved (or the review window lapses).
Anything requested after that point may be treated as new, separately paid work.
10. Implementation Services
Where we handle implementation, our work is limited to what’s stated in the accepted quotation. You remain responsible for owning your accounts, covering third-party costs, giving lawful access, testing customer-facing systems, and maintaining everything after we’re done.
Ongoing maintenance isn’t included unless it’s explicitly part of the quotation.
11. Strategy and Consulting
Strategy, consulting, and coaching are based on the information available at the time. Whether and how to implement our recommendations is your call, and we don’t guarantee that every recommendation fits every situation — advice may need adjusting as markets, platforms, or your own circumstances change.
12. Email Marketing
If we run email marketing for you, you’re responsible for having lawful permission to contact your subscribers, keeping accurate subscriber and consent records, providing a working unsubscribe option, and approving content before it’s sent.
We may decline to use a list that looks purchased, scraped, or otherwise unlawfully obtained. Handling of subscriber data follows Malaysia’s personal-data protection framework where it applies.
13. AI-Assisted Work
We use AI tools for research, analysis, drafting, planning, and content development. Outputs may need human review, fact-checking, editing, or legal review before use, and you’re responsible for reviewing and approving final customer-facing materials.
We don’t guarantee AI-assisted content will be error-free or fit for every regulatory or commercial purpose.
14. Advertising Services
Ad spend and platform charges are paid by you, separately from our professional fee, and you approve budgets and campaign content. You’re responsible for the legality of your products, offers, and claims.
We don’t guarantee campaign approval, clicks, leads, sales, or return on ad spend — advertising platforms can reject, restrict, or suspend campaigns and accounts under their own rules.
15. Digital Products and Intellectual Property
Digital Products
Digital resources we produce or deliver — reports, guides, templates, workbooks, training, and similar — are for your internal business use unless agreed otherwise, and shouldn’t be resold or presented as your own original product without written permission.
Ownership
You keep ownership of the original materials you give us. We keep ownership of our general methods, frameworks, templates, and reusable know-how. Rights to custom final deliverables are set out in the quotation or written agreement; unless expressly transferred in writing, we grant you a non-exclusive right to use completed deliverables for the agreed purpose once payment is complete.
No ownership or usage rights transfer before full payment.
16. Portfolio and Confidentiality
Unless you object in writing before work begins, we may reference you and showcase non-confidential completed work in our portfolio or case studies — we won’t share confidential business or customer information without permission. If confidentiality matters commercially, let us know before the project starts so we can put a written arrangement in place.
Both parties should keep information like business plans, login details, financials, and internal processes reasonably secure, except where that information is already public, lawfully known beforehand, received from another lawful source, or legally required to be disclosed. Personal data is handled under our Privacy Policy.
17. No Guaranteed Results
We don’t guarantee a specific number of leads, sales, conversion rate, revenue, traffic, ranking, or any other business outcome — results depend on your market, offer, pricing, budget, implementation, and other factors outside our control. Payment is for our professional time, expertise, and agreed deliverables, not for a guaranteed commercial result.
Our services are digital marketing and business-growth services — not legal, tax, accounting, investment, or financial advice, and not any form of regulatory or cybersecurity certification. Please get advice from an appropriately qualified professional where needed.
18. Payment
Payment terms are set out in the quotation, invoice, or Payment Policy, and may involve full upfront payment, a deposit plus balance, milestones, or recurring billing. Work won’t start until required payment has cleared, and we may withhold final deliverables or access until outstanding amounts are settled.
If payment is overdue, we may pause work, withhold deliverables, suspend access, extend the timeline, cancel upcoming appointments, or end the service, and recover reasonable collection costs where the law allows. You remain responsible for paying for work already completed and third-party costs already incurred.
19. Cancellation, Suspension, and Termination
Cancellation and refunds are governed by our Refund and Cancellation Policy, your quotation, invoice, or agreement, and applicable law.
Customised work, completed services, and reserved consultation time may not be fully refundable. If you cancel after work has started, we may deduct the value of work done, time reserved, admin and processing costs, and any third-party costs already incurred.
We may suspend or end a service if you fail to pay, don’t provide required information, repeatedly delay the project, request unlawful or unethical work, misuse deliverables, or breach these terms or our website policies. Ending the service doesn’t remove your responsibility to pay for completed work and costs already incurred.
20. Complaints and Liability
If something’s not right, email support@digitalpursuitgrit.com with your name, the relevant quotation or invoice, a description of the issue, and what resolution you’re looking for — we’ll review it and work toward a good-faith solution.
To the extent the law allows, we’re not liable for indirect or consequential losses — lost profits, lost opportunities, issues from your own implementation, third-party platform failures, or events outside our control. Where liability can’t legally be excluded, our total liability for an affected service is capped at the amount paid for that service.
21. Governing Law and Updates
These terms are governed by the laws of Malaysia. We’ll try to resolve disputes through good-faith discussion first; anything unresolved falls under the jurisdiction of the courts of Selangor, Malaysia, subject to any mandatory legal rights.[PARAGRAPH] We may update these Service Terms as our practices, services, or legal requirements change, with the current version always posted on digitalpursuitgrit.com. An already-accepted project stays governed by the version in effect when it was accepted, unless we agree otherwise.